Privacy Policy

Last Updated: April 27, 2026

Junk Out (“Junk Out,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://getjunkout.com/ (the “Site”), request a quote, book junk removal services, communicate with us, or otherwise interact with us (collectively, the “Services”).

By using our Site or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or our Services.

1. Information We Collect

We may collect the following categories of information:

Personal Information You Provide Directly When you request a free estimate, book a service, contact us by phone or email, or fill out forms on the Site, we may collect:

  • Contact information (name, phone number, email address, mailing address)
  • Service details (property address, description of junk to be removed, preferred date/time, photos you upload)
  • Payment information (credit card details, billing address — processed securely through third-party processors)
  • Any other information you voluntarily provide (e.g., special instructions or questions)

Information Collected Automatically When you visit the Site, we or our third-party service providers may automatically collect:

  • Device and usage information (IP address, browser type, operating system, device identifiers)
  • Usage data (pages visited, time spent on the Site, referring website, clickstream data)
  • Cookies, web beacons, and similar tracking technologies (see Cookies section below)

Information from Third Parties We may receive information from business partners, analytics providers, or advertising networks to improve our Services.

We do not knowingly collect personal information from children under 13 years of age.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, operate, and improve our junk removal Services (scheduling, quoting, performing cleanouts)
  • To communicate with you (respond to inquiries, confirm appointments, send service updates or reminders)
  • To process payments and manage billing
  • To send marketing communications (promotions, special offers, newsletters) — you can opt out at any time
  • For internal business purposes (analytics, fraud prevention, service quality improvement, record-keeping)
  • To comply with legal obligations and enforce our Terms and Conditions

3. How We Share Your Information

We may share your information in the following circumstances:

  • With service providers and contractors who assist us (e.g., scheduling software, payment processors, disposal/recycling partners, marketing platforms). These parties are contractually obligated to protect your information.
  • With affiliates or business partners for operational purposes.
  • In connection with a business transfer (merger, acquisition, or sale of assets).
  • To comply with law, respond to subpoenas, court orders, or legal processes, or protect our rights, safety, or property.
  • With your consent or at your direction.

We do not sell your personal information for monetary consideration. We also do not share your information with third parties for their own direct marketing purposes without your consent.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze Site usage, and deliver relevant content. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Site functionality.

We may also use third-party analytics tools (such as Google Analytics) to understand traffic patterns and improve the Site.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices (California Residents)

If you are a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), subject to certain exceptions:

  • Right to Know: Request details about the personal information we have collected about you.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Opt-Out of Sale/Sharing: We do not sell personal information; you may still limit certain sharing for targeted advertising.
  • Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights.

To exercise these rights, contact us using the information below. We will verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf.

8. Links to Third-Party Sites

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on the Site and updating the “Last Updated” date. Your continued use of the Site or Services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

This Privacy Policy was created to comply with applicable U.S. privacy laws, including requirements for California residents. It does not apply to information collected offline except where expressly stated.